A: When a ticket is marked as "complete" by the developer working on the ticket, it is sent to your designated Project Manager for final review. If your Project Manager deems the work completed, they will then send the ticket to you, the customer, for final review.

If you feel that the ticket has not been completed per the scope of work defined in the work description, you can "Reject" the finished work, provide a comment on what is incomplete, provide instructions on what needs to be completed, and send it back to your Project Manager for remediation. Your Project Manager will review your comments and if they feel your requests are reasonable, will instruct the Developer on what needs to be fixed.

In the case that a disagreement exists between a Customer and Project Manager over the completeness of a ticket, a Supervisor will be consulted in to review the case and may elect to issue a refund, reassign the ticket, cancel the ticket entirely, or take other actions as prescribed by our Terms of Service.